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Customer Support
Worksoft provides innovative solutions, which radically alter how software is tested. Whether you are manually testing or utilizing a scripting-based automated tool, Worksoft Certify® encompasses functional, regression and acceptance testing.
Worksoft Certify is an innovative, fresh approach to software testing that empowers all members of the product delivery process to contribute to the testing and will completely transform your software delivery process.
Worksoft is fully committed to offering fast and accurate technical support services each and every day.Whether you are a new user or a seasoned veteran, we are here to help you maximize the effective use of our products within your organization. Our objective is not only to produce the best products at the most affordable price, but give you the necessary post-purchase information and assistance so critical to your success.
Our innovation also extends to our support offerings. We provide three mechanisms of contacting Customer Support: our Support Web Site, phone and email.
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CUSTOMER SUPPORT SERVICES
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REAL-TIME SUPPORT
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HOURS AVAILABLE
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DESCRIPTION
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| Live Phone Support |
8am - 5pm CST
Monday-Friday
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Support team available via phone at:
1-800-858-0813 or
214-239-0400. |
| Email and Case Responses |
8am - 5pm CST
Monday-Friday
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Email response for queries via support@worksoft.com and
Support Website Case Response. |
| Live Support Online Web Conferencing |
8am - 5pm CST
Monday-Friday
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Online web conferences may be setup by the Support team to better diagnose issues. |
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Support Website Access
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Online Case Submitting & Tracking
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Online Solution Knowledgebase
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8am - 5pm CST
Monday-Friday
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Support Website is accessible to customers, and may be accessed 24x7.
Cases may be submitted, viewed or updated through the Support Website 24x7. Screenshots or files may be uploaded and attached to individual cases.
Comments/questions may be added.
Worksoft's Solution knowledgebase articles and FAQs may be searched and viewed through the Support Web Site 24x7.
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| VoiceMail Access |
8am - 5pm CST
Monday-Friday
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Voicemail may be submitted 24x7. Responses are provided from 8am-5pm CST, Monday-Friday. |
| Email Access |
8am - 5pm CST
Monday-Friday
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Email to Support team may be submitted 24x7. Responses are provided from 8am-5pm CST, Monday-Friday. |
| FTP Site |
8am - 5pm CST
Monday-Friday
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Worksoft provides an FTP site for software downloads and uploads. This site is available 24x7. Worksoft will provide instructions to you for when and how to use the FTP site as required. |
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