Enterprise Process Assurance: The Missing Link

The implementation of packaged enterprise software changes the dynamics of the relationship between the business and IT, creating new opportunities, risks and challenges. The business gains the control and flexibility to tune business processes more quickly and easily, as well as the power to integrate those processes end to end across the enterprise. But these advantages also shift responsibility for validation from IT to the business, introducing new risks and organizational challenges.

The integration and configurability that make enterprise applications powerful and flexible increases the risk of unintended impact when changes are made. This risk is compounded by the velocity of change; more, faster changes raise the probability of errors. The challenge is ....

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