When you’re one of North America’s largest food and pharmacy retailers, speed and quality matter. With $30 billion in revenue, 2300 grocery stores and pharmacies, and more than 190,000 employees, business process disruption can have a huge impact on the enterprise and millions of customers. It’s a business of thin margins where success rides on crisp execution, great logistics, high efficiency – and good looking tomatoes.
The company turned to automation to gain efficiencies and boost quality at the same time, with three primary objectives:
- Increase QA coverage for nearly 700 end-to-end business processes in forecasting, logistics, routing, finance, and other areas that relied on a variety of commercial and in-house enterprise applications and interfaces, including Manhattan, JDA, and SAP®.
- Increase the speed of technology updates by reducing the regression testing timelines from weeks to days.
- Reduce costs through automation by eliminating labor, freeing up the team to focus on higher value activities.
This industry leader had already recognized the potential of automation and tried first-generation script-based solutions, like QTP. However, these solutions require programming skills, and come with a high cost and maintenance effort. For example, when SAP makes changes, prior tests break, scripts fail, and need to be repaired by a programmer – and that’s expensive. That’s when they turned to Worksoft Certify® for automated business process validation – along with the help of Cognizant, a world-class system integrator, technology advisor, and service provider.
The company’s results with automated business process validation were recently presented at the 2015 Worksoft Customer Conference – and they are impressive.
- Business Process Focus: With Worksoft, the team was able to make the transition from a case-based testing approach to true end-to-end business process scenario-based testing. With Cognizant’s help, they built an automation portfolio consisting of 1,230 business process scenarios and 7,386 individual business process steps. Best of all, they achieved over 80% re-useability of the automation components – which makes building out the portfolio in the future and maintaining it so much faster and efficient.
- Quantified Savings: Automation has resulted in 35% cost savings, while eliminating 47% of the effort of their prior approach! With greater business process coverage, they have also improved the stability of their enterprise applications, with a shorter defect turnaround time for faster identification and resolution – before the business is impacted.
For more details, see the full presentation here: