In 2014, one of the world’s largest global logistics providers – headquartered in Europe – decided it needed to improve efficiency and agility in managing its enterprise systems. With operations in more than 175 countries, its systems and processes for end-to-end transport management (which includes international express deliveries, air freight, ocean transport, warehousing, and freight forwarding) had become fragmented and complex.
- Complexity in Enterprise Systems. After years of strong growth and a number of acquisitions, the company’s enterprise IT landscape consisted of nearly 1,000 different enterprise systems, which not only made business data integration and customer order tracking difficult, but also resulted in operational data silos and a lack of transparency across systems. The landscape included the full range of technologies and platforms – packaged enterprise apps, middleware, legacy systems, AS/400, 3270 Mainframe, hosted solutions, SAP GUI, SAP Portal, HTML, Silverlight, web services, and many more.
- Constantly Changing Global Regulations. With growth in the business, the number and frequency of system changes and updates had grown as well. Constantly changing global regulations in customs and transportation management have driven changes to SAP and other enterprise systems. Manually testing these updates had become cumbersome and complex. And because these systems supported the company’s mission-critical logistics business processes, changes and updates had to be tested and deployed rapidly. Manual approaches were no longer up to the task.
- Simplify the Landscape. To become more agile, the company decided that it needed to simplify its enterprise IT landscape, consolidate systems, improve its infrastructure management, and streamline business processes, where possible, across the enterprise.
- Reduce Costs and Gain Efficiency. After a review of options, the company decided that automated functional testing and business process validation was one way to achieve significant cost savings, increase agility, and realize important reductions in testing effort.
- Cost and Time Savings. In one year and in the first series of projects, the firm saved approximately 17,000 days of testing effort – that’s nearly 68 person-years of effort! Test design time along with the time required to maintain tests have been reduced by 40% by leveraging the highly reusable automated scenarios across the company’s global business processes. Automation has improved the throughput of regression testing and business contract migration testing by 75%.
- Faster Compliance with Regulations. Because new rules and updates can be deployed more quickly, compliance with regulations through the rapid validation of impacted business rules and systems is now simplified.
- Lower Technology Risk. Automation enables the earlier detection of functional defects, and instances of defects reaching production systems have been reduced by 25%, accelerating SAP rollouts and ensuring quality.
- Improved Operational Continuity. With around-the-clock automated validation of business processes through “lights out” testing, fewer defects are entering production to disrupt business processes, ensuring greater operational continuity and efficiency.
- Improved System Management. By fully integrating the Worksoft Certify® platform with HP Quality Center (the company’s ALM tool), the logistics company has improved the reporting, traceability, and test management for its enterprise systems.