Digital transformation initiatives are leading to an unprecedented increase in the complexity of business systems for eCommerce, and an increased need for quality assurance on eCommerce websites. After all, most consumer facing websites don’t stand alone and most are connected to multiple back-end enterprise systems – everything from ERP to logistics and financials.
That need for quality is recognized in the industry. According to Melinda Ballou, program director for IDC’s Application Lifecycle Management and Executive Strategies Service, “Organizations today continue to require high confidence in their business execution on the web and view eCommerce quality assurance as critical to their success.” After all, nobody wants the negative publicity of a software failure in their eCommerce platform.
So how can IT professionals and business analysts ensure that every process and transaction will work throughout an entire website, on every browser and device, from any location, with millions of possible combinations? Discovering and mapping these processes manually is unrealistic, so enterprises are increasingly turning to automation for a solution. Melinda continued, “Platforms that can enable business users to capture and validate web-based processes, end-to-end, across complex modern enterprise landscapes, can be essential for locking in quality and avoiding glitches.”
At Worksoft, we’ve addressed these challenges with our latest cloud-based solution for automated business process discovery, Worksoft Analyze® for Web, announced at this year’s SAP TechEd Conference in Las Vegas.
Shoeb Javed, Worksoft CTO, explains, “Digital business processes can extend well beyond organizational boundaries, consisting of complex webs of applications that can be accessed directly by end users through their browsers. In today’s system landscapes, companies need to understand these business processes completely, and ensure that they work every day across all applications. Worksoft’s intelligent automation solutions handle this at industrial scale for some of the most challenging environments at Global 5000 companies.”
Companies leveraging Worksoft Analyze for Web and Worksoft Certify can improve their business execution in two significant ways. First, they can discover and visualize the actual processes performed by consumers, partners, and business users in sharp detail. Second, Analyze not only maps critical processes with business flow diagrams, but can also incorporate heat maps, process variations, and provide step-by-step screen captures for document generation. This data allows organizations to identify bottlenecks and variances, while setting priorities for business process optimization.
Best of all, any business process captured with Worksoft Analyze can also be used for automated business process testing in Worksoft Certify. This dramatically reduces the cost and effort of building and capturing business process information for testing purposes. Combining Worksoft Analyze for Web & Worksoft Certify can ultimately save the business thousands of hours in costly process documentation, test building and functional test execution, while drastically improving overall quality at the same time.
To learn more about automated business process testing and discovery for your web apps and eCommerce systems, contact us using the form below or visit our online resources for automation professionals.