Visualize, Analyze, & Optimize Critical Business Processes
How often do companies have an accurate understanding of their end-to-end business processes? Unfortunately, it’s extremely rare. Without it, the consultant’s job in delivering improved process efficiency, eliminating manual tasks, and accelerating projects is nearly impossible.
The answer is Worksoft Automation. With software for automated business process discovery, users simply turn on the “capture” feature from their desktop when performing a normal business process with their application of choice, such as SAP, ServiceNow, Oracle, or a web application. When the process is complete, they turn off the capture. Every business process function, keystroke, and transaction has been stored, documented and turned into advanced flow diagrams that show every step and end-to-end business process. It’s also now been captured for functional testing and robotic process automation.
New understanding. With this visibility, it’s easy to analyze business processes with embedded artificial intelligence and analytics. Leveraging our AI capabilities, consultants can identify patterns, problems, and possible failures, and help companies prioritize the areas that need attention most. Insights into actual transaction paths and use frequency, business process variations, and an understanding of where failures occur most often can help consultants and analysts optimize all aspects of a company’s business processes.
Optimize digital business. Worksoft automation makes it easy for system integrators to answer fundamental questions of business process performance and risk using business intelligence and analytics. Armed with deeper understanding of actual operations, consultants and system integrators can deliver thousands of hours in time savings, plus substantial cost and quality improvements for their clients.
Dairy Manufacturer Discovers and Standardizes Worldwide Business Processes with Worksoft
The Challenge: This large dairy company was seeking to discover and standardize business processes across decentralized geographical divisions. Best practices were not documented and management lacked visibility into how basic processes were being conducted, such as how branch locations:
- Checked and stocked inventory
- Created sales orders for distributors
- Conducted contract fulfillment
The Solution: With Worksoft automation running in the background, business users performed their activities as usual and processes were automatically captured. Using this actual data to analyze the end-to-end business processes, along with the help of a major consulting firm, the client was able to determine the best practice process paths for each geography. With this insight, best practices were established worldwide.
In addition, for every captured process Worksoft automatically generated step-by-step documentation and flow charts. The company used these to create consistent training materials for its worldwide operations. The same captured business processes also became assets that can be used for automated business process testing and for robotic process automation.