What We Learned from Talking to Our SAP Customers About Change Analysis

ResourcesBlogsWhat We Learned from Talking to Our SAP Customers About Change Analysis 

Over the past year, we spoke with dozens of QA and IT leaders across large, global organizations. These conversations helped us better understand how SAP teams are handling change analysis today. What we discovered was eye-opening. 

Most teams are working with fragmented tools, high testing volumes, and limited visibility. Many are relying on either over-testing to be safe or under-testing due to resource constraints. Clearly, both approaches come at a cost, and neither fully solves the problem. 

SAP Change Analysis Is Harder Than It Looks 

Even the most experienced teams admitted they often feel uncertain about how well their testing actually aligns with the changes being introduced. It is difficult to answer questions like: 

  • What exactly changed in this release? 
  • What processes or test cases are affected? 
  • Do we already have test coverage for this change? 
  • Can we trust our current analysis? 

Change data in SAP is complex. It rarely tells the full story, and without the right tools, teams struggle to connect changes to risks and risks to testing. 

Six Things We Learned from SAP Teams 

We grouped our findings into six themes. These insights directly influenced what we delivered in Impact 14.5. 

1. Customers Want Connected Workflows 

Many teams described how disconnected tools force them to manually link change information to test plans or automation assets. They asked for integrations with platforms like SAP Cloud ALM, Solution Manager, Jira, Zephyr, Active Control, and Excel. 

What we delivered: Impact now integrates more easily into your existing workflows and offers APIs to support automated processes. 

2. Teams Need Insights That Drive Action 

Technical details alone are not enough. Teams want to see how changes connect to business-critical processes, test coverage, and real-world usage. 

What we delivered: Enhancements like ST03 usage correlation, transport-to-test traceability, and exportable reports help teams turn data into decisions. 

3. Recommendations Must Be Specific 

Many users said the recommendations from earlier versions of Impact and other tools they’ve used are too broad, often defaulting to testing everything. They need clear guidance on what to test and why. 

What we delivered: Smarter recommendations that help teams narrow the scope and focus testing on the areas of highest risk. 

4. SAP Compatibility Needs to Be Broad 

SAP environments are never one-size-fits-all. Customers told us they needed support for different versions, modules, and transport types including Fiori objects and custom configurations. 

What we delivered: Extended compatibility for more SAP transports, modules, and deployment types so Impact fits the way SAP is used in the real world. 

5. The Daily User Experience Matters 

Small friction points add up. Users shared frustrations about friction in the interface and lack of feedback during analysis. Even small delays or unclear messages caused slowdowns. 

What we delivered: Improvements to performance, progress visibility, and navigation that make everyday use more efficient. 

6. There Is Strong Demand for What’s Next 

Many teams already see a bigger vision for Impact. One that includes more  AI-based recommendations, multi-system analysis, and smarter correlation across tools. 

What we’re building: AI-ready foundations, roadmap alignment with SAP BTP and other platforms, and continued investment in predictive analytics and automation intelligence. 

What’s New in Worksoft Impact 14.5 

This release is focused on giving teams a more connected, intelligent, and practical way to manage SAP change analysis. 

What’s New in Worksoft Impact 14.5 

Impact 14.5 was designed to address these real-world challenges. It includes: 

Smarter test recommendations based on actual impact 

  • Smart, risk-based test recommendations 
  • Transport-to-test traceability and Fiori support 
  • Integration with SAP Cloud ALM, Jira, Zephyr, Active Control, and others 
  • Support for automated and scheduled analysis 
  • Exportable reports and dashboards for stakeholder communication 

Impact 14.5 is now generally available as part of the Worksoft Connective Automation Platform. 

Building What You Asked For 

Worksoft Impact 14.5 is a direct result of what we heard from SAP customers. It is built to reduce manual work, improve confidence, and help teams move faster without increasing risk. 

We are grateful for the insights and candor our customers shared throughout this process. This release is just the beginning of what we will continue to build together. 

See it in Action: Join Us for the Launch Webinar 

We’ll be walking through these new features in a live session on October 9 at 10:00 AM CST.  Join us for a product overview, demo, and a look at what’s coming next.

Register Here


Vishal Noothalakanti Srinivas is a Product Manager at Worksoft, where he drives innovation at the intersection of enterprise automation and SAP change management. With deep expertise spanning SAP Change Management, Chargebacks, MasterCom, and e-commerce, Vishal has built a reputation for simplifying complexity and delivering future-ready products that create meaningful impact for global enterprises.

Guided by a passion for transforming customer challenges into opportunities, he blends strategic foresight with practical execution to ensure every product release empowers organizations to work smarter, faster, and with greater confidence.