Test ServiceNow Changes Without Disrupting Critical Workflows
Worksoft helps global enterprises automate and validate end-to-end ServiceNow workflows across IT, employee service, operations, and the other applications involved in delivering the request.
SERVICENOW Workflows
Keep Service Delivery Moving Across the Enterprise
ServiceNow coordinates requests, incidents, changes, cases, and other operational work, but delivering the service often requires action beyond the platform. HR, ERP, identity, asset, and operational systems may each supply information or complete a step in the workflow.
Releases, application updates, configuration changes, and integrations can affect how requests are routed, approved, assigned, and resolved. Validation therefore needs to follow the service from its initial request through every action required to complete it.
Worksoft follows that path across ServiceNow and the surrounding enterprise systems, helping teams confirm that each request reaches the right people, triggers the right actions, and arrives at the expected outcome.
Worksoft FOR SERVICENOW
Give Process Owners a Direct Role in End-to-End Validation
Worksoft enables functional experts and IT teams to build and maintain ServiceNow automation without writing code. Reusable automation follows the workflow across ServiceNow and surrounding applications, preserving the context of the request from initiation through resolution.
Enterprise-scale execution and reporting help teams run broader regression coverage and review results across the complete service process.
CRITICAL SERVICENOW PROCESSES
Validate the Services Employees and Operations Depend On
Build reusable automation around workflows that move across ServiceNow applications, teams, and connected enterprise systems.
Incident to Resolution
Validate incident creation, classification, routing, escalation, remediation, and closure across ServiceNow and the teams and systems involved in restoring service.
Request to Fulfillment
Test service requests from submission and approval through provisioning, delivery, confirmation, and closure.
Employee Onboarding and Service Delivery
Confirm that employee requests, approvals, identity setup, equipment, access, and HR activities move correctly across ServiceNow and connected systems.
Change and Release Management
Validate change requests, approvals, scheduling, implementation activities, and post-change confirmation across delivery workflows.
Asset and Configuration Workflows
Test the processes that connect asset requests, assignments, configuration records, maintenance activity, and lifecycle changes.
Customer and Field Service
Validate cases, work orders, dispatch, service activity, resolution, and customer communication across ServiceNow and operational applications.
BUSINESS VALUE OF SERVICENOW Test AUTOMATION
Maintain ServiceNow Coverage Without Slowing Delivery
Reusable, codeless automation helps teams validate more of the workflows supported by ServiceNow without adding the same level of manual effort to every release. Functional experts can contribute their process knowledge directly, while IT gains repeatable coverage across ServiceNow and the applications involved in delivering each service.
Move ServiceNow Changes Forward Faster
Reuse automation across releases, enhancements, and configuration changes instead of rebuilding coverage for each testing cycle. Teams can complete regression testing sooner while continuing to validate the workflows most important to employees, customers, and operations.
Protect the Service Experience
Validate requests, approvals, assignments, integrations, and resolution paths before changes reach production. End-to-end coverage helps teams confirm that services continue to work as intended for the people who rely on them.
Expand Coverage With the Platform
Build automation once and extend it as ServiceNow adoption grows across IT, employee service, customer service, field operations, and other functions. Teams can broaden validation without making additional manual testing the price of every new workflow.
Validate ServiceNow in the Context of the Enterprise
Follow service workflows beyond ServiceNow into HR, ERP, identity, asset, and operational systems. Teams gain a more complete view of whether the business process works—not simply whether an individual ServiceNow application or screen performs correctly.
Customer Stories
Trusted by Global Enterprises
Organizations running SAP, Oracle, Dynamics 365, and other enterprise systems rely on Worksoft to validate critical business processes and reduce release risk. Customers across manufacturing, telecommunications, energy, retail, and financial services use Worksoft to accelerate transformation while maintaining confidence in system changes.
With Worksoft, even a non-technical person can understand the flow. It’s much easier to use than the other platforms we evaluated.
Worksoft beat the other automation platforms we evaluated hands down
By automating testing across large, complex, and highly customized applications that have evolved over many years, we have built a robust regression pack that rapidly identifies code issues and prevents defects from reaching production.
Worksoft is not only accelerating how we deliver change but is also enhancing quality, scalability, and efficiency across the organization.
Worksoft is very strong in the SAP environment, but you can also use it for non-SAP environments.
A manual automated ECS load would’ve taken us 17 days, whereas with the help of Worksoft’s automation, we were able to do it within four days.
We look at Worksoft as a tool that mitigates risk. We’re better equipped now to support the business at a faster pace.
Resources
Explore Smarter Testing in Action
RESEARCH REPORT
Testing in the Age of AI
Enterprise applications are changing faster as AI accelerates development, yet most AI-augmented testing remains in pilot or limited production. Forrester surveyed 405 decision-makers on the governance, data quality, and architecture gaps that limit how far testing can scale.
Customer Stories
How Enterprises Keep Operations Stable Through Change
Frequent updates, heavy customization, and processes that span connected systems create release risk in Dynamics 365, just as they do across SAP, Salesforce, and Oracle. See how customers protect critical operations through large-scale change.
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A Continuous View of Automation Program Health
Stale assets, technical debt, and governance gaps build quietly as automation programs scale. Automation Insights, an add-on to the Worksoft Connective Automation Platform, evaluates those risks daily across more than 40 metrics and points teams to the assets that need attention.
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See It in Action
See Worksoft Validate Your ServiceNow Processes
Watch how Worksoft keeps critical ServiceNow business processes running through every update, then book time with our team to see it applied to your environment.