Case Study
Ricoh

Ricoh

Ricoh Boosts Operational Efficiency with Advanced Test Automation

Enhancing System Reliability with Worksoft’s
End-to-End Testing Automation executed by Infosys

Ricoh has taken a major step forward in operational efficiency by modernizing its testing approach. Facing the strain of manual testing across complex Oracle systems, the company turned to Worksoft’s automation platform to speed up testing cycles, cut maintenance effort, and free teams to focus on strategic initiatives.

The results? Testing time reduced by 75%, regression suite development time cut by 80%, and smoother operations across the business.

With Worksoft, Northrop Grumman has cut validation time by more than 85 percent in some areas and gained a reliable way to confirm system health before every release. By embedding Worksoft into its daily operations, the company can keep its most critical SAP business processes dependable and mission-ready.

Challenges

RICOH’s main challenge was the need to efficiently manage and maintain automated test scripts across multiple Oracle systems. Their existing approach required extensive manual testing efforts, particularly during quarterly patch updates, which could disrupt operations and consume valuable resources. Key challenges included:

  • High Maintenance Effort: Manual maintenance of scripts due to frequent updates and changes in Oracle systems
  • Time Constraints: Completing extensive testing within a narrow two-week window during quarterly patch cycles.
  • Resource Allocation: Functional teams were heavily involved in manual testing, leading to resource constraints.
Solution

Ricoh implemented an Infosys engineered continuous test automation framework through
Worksoft Certify platform, thereby reducing testing time during deployments and quarterly
patches, along with significant efficiency during test suite development time.

  • Scriptless Automation: Worksoft enabled the team to create test scripts without the need to write code, reducing complexity and increasing accessibility for non-technical users.
  • Centralized Maintenance: The tool’s repository management minimized the effort required to update test scripts. Changes made to an object in one script were automatically reflected in all related scripts, significantly reducing maintenance overhead.
  • Efficient Test Execution: Automated scripts were run efficiently within a few days, as opposed to the two-week manual process previously required.
RESULTS

The implementation of Worksoft transformed RICOH’s testing strategy, yielding significant benefits:

  • Increased Efficiency: Automation reduced the time required to complete quarterly testing cycles from two weeks to just 4-5 days.
  • Resource Optimization: Freed up functional teams to focus on strategic initiatives rather than routine testing.
  • Improved Test Coverage: Enabled comprehensive regression testing, ensuring critical business processes remained unaffected by system updates.

“The adoption of Worksoft has delivered significant value to Ricoh, both strategically and technically. By automating testing across large, complex, and highly customized applications that have evolved over many years, we have built a robust regression pack that rapidly identifies code issues and prevents defects from reaching production. This has drastically shortened testing windows, reduced manual effort, and freed up skilled resources to focus on innovation rather than repetitive validation.
At an executive level, the impact is clear: faster release cycles, stronger risk mitigation, and greater confidence in the stability of our core systems. Worksoft is not only accelerating how we deliver change but is also enhancing quality, scalability, and efficiency across the organization.”

Mona Dasgupta, Head of Enterprise Application Engineering at Ricoh Europe

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