New Capability to Deliver Time Savings and Cost Efficiencies in Quality Assurance
DALLAS (June 30, 2015) – Worksoft®, a leading global provider of automation software for business process discovery and validation, today announced that Worksoft Certify® is now integrated with ServiceNow® enterprise cloud software. ServiceNow’s IT Service Management (ITSM) solutions provide end-to-end visibility into IT processes and infrastructure through a single system of record. This enables users to increase efficiency, lower costs, and consolidate service management processes, including incident management, change management, reporting, and notifications.
The integration with ServiceNow’s ITSM solutions allows users to capture and track the results of Worksoft Certify’s automated business process validation tests and easily submit incident tickets directly into ServiceNow software utilizing a customer’s existing workflows and defect management processes. Worksoft Certify’s integration within ServiceNow workflows offers users an efficient and effective means to view test result data, report issues and seek resolution.
“The new capability was developed in response to the rapidly expanding use of cloud-based IT Service Management tools that help enable our customers’ success with automated functional testing,” said Brian Smith, vice president, engineering, Worksoft. “Integrated incident reporting to ServiceNow allows for substantial time savings and proactive management of defects, providing quick and effective resolution of issues before they enter a customer’s production environment,” he said.
Worksoft provides high-quality integration that allows customers to seamlessly fit Worksoft’s award-winning end-to-end business process validation into their existing ALM processes. This enables customers to adopt a best-of-breed approach without disrupting their existing application lifecycle management activities.
Worksoft Certify, Worksoft’s flagship solution for automated business process validation, brings speed and agility to organizations by automating functional testing across all enterprise applications and interfaces. Worksoft Certify’s architecture ensures critical business processes continue to function properly as changes are made to the underlying applications.
About Worksoft Inc.
Worksoft provides the world’s leading automation platform for enterprise applications. Companies worldwide rely on Worksoft’s automated business process discovery, documentation, compliance, testing, risk analysis, and RPA to support critical packaged applications, including SAP, Salesforce, Oracle, Workday, SuccessFactors, ServiceNow and more. Our fifth generation automation platform helps enterprises accelerate innovation and change, lower technology risk, and increase efficiency. Our ecosystem includes partnerships with Accenture, IBM, Cognizant, SAP and our global 5000 customers include 3M, Intel, Microsoft, Siemens and more.
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