Realize Automation Goals with Robotic Process Automation That’s Easy to Build, Scale & Maintain

RPA has a problem. Change. Change breaks RPA bots.

For your average business user, a minor change in the solution they use will barely be noticed. Nuances like login changed to logon or username changed to UserID are barely perceptible to a human and won’t cause issues in their ability to complete their tasks.

That’s not the case for RPA Bots. They notice. If the login button isn’t there, then it isn’t there. And the Bot stops. Now what happens? Someone has to dig into the code of the Bot and fix it. 

Now consider the fact that many objects are used in hundreds of processes. Therefore, someone has to edit hundreds of processes to resolve that single, seemingly minor issue. All because of a slight change to one object.

Most enterprises rely on a variety of SaaS solutions like Salesforce, SAP SuccessFactors, and SAP S/4HANA to run their business. With these solutions, change occurs frequently, whether you like it or not. And when change happens over and over again, as it inevitably does in today’s complex IT environments, the burden of maintaining RPA Bots working with SaaS solutions can become unbearable. And automation strategies start to falter as a result.

The business goal of an RPA strategy is to drive efficiencies. So how do we solve these issues and reap the intended rewards of robotic process automation?

Strategy #1:  Resilient Automation | Change Management

Engaging an intelligent, model-based object action framework streamlines automation maintenance using object recognition techniques. Rather than applying a one-to-one approach to manually update every instance of a change across processes and applications, the object action framework uses a one-to-many approach to automatically replicate the change anywhere the object is used.

By only holding a single definition of any object, a fix to that definition, can fix every process/bot that uses it. No more trying to figure out which processes use that object and finding where to fix them. Just fix the central definition.

Strategy #2:  Codeless Automation | Easy to Build & Maintain

Nobody enjoys debugging other people’s code. Code is inherently complicated and time consuming, which is why codeless technology continues to rise in popularity across all types of applications. Fortunately, enterprises don’t have to write code to take advantage of RPA.

Worksoft’s codeless Connective RPA solution simplifies bot building and maintenance, while also expanding opportunities for non-technical users to engage in bot maintenance.     

Strategy #3:  Scalable Automation | Easy to Share & Expand

To realize the true value of automation, you must be able to reuse, repurpose and share it across the enterprise. It’s one thing coming up with an easily maintained process, it’s another thing running hundreds of thousands of processes steps an hour.

Worksoft is well versed in applying automation to high-volume, complex processes. The world’s largest enterprises trust Worksoft automation for their complex SAP processes. We support the development of automation asset libraries that can be leveraged to scale automation quickly and effectively across processes, projects, and teams.  

Strategy #4:  Integrated Automation | Testing & Production Combined

If a process is running autonomously in production with RPA, it must not fail. Therefore, ensuring continuity becomes paramount. Test automation has become a valuable approach to expedite testing in pre-production environments.

Worksoft has a rich history in delivering innovative software testing for packaged applications and beyond. Rather than testing within a single app, our approach validates complex end-to-end business processes as they move through all of your applications. Since few processes exist within a single application in today’s highly integrated and matrixed IT environments, your robotic processes likely need to span multiple applications.

Recognizing the synergies between testing and RPA, the Worksoft Connective Automation platform is designed to automate testing and repurpose that same automated process for RPA with additional governance, security and RPA orchestration capabilities. By running exactly the same automated process in test as you will be running in RPA, you know your RPA bot will work, because your tests work.

The bottom line? If you want your automation to deliver true ROI, deploy a change-resilient solution that lets you spend more time expanding your RPA instead of fixing it.  



About the Author: Phil Bell is a Solution Architect at Worksoft where he helps global enterprises experience the value of codeless, scalable automation. Contact him at